Frequently Asked Questions (FAQs)If you don't see the answer to what you want, please don't hesitate to contact us !
Where do you get your balls?
We have built strong relationships with many courses throughout the country strategically aligning our efforts together to provide great balls BUT remember we have a passion for the game and try to play as much as possible, so we will find a few here and there as well. Unfortunately, many times they are balls we lost the day before!
Is the 100% Satisfaction Guarantee actually true, how does it work?
YES it’s true. We believe that a golfer and their balls have a very intimate relationship, a bond which can’t be explained or broken – unless of course it’s sliced in a lake or hooked in the woods. So if you are not happy with our balls then we will issue you a return label and you can send them back, in the packaging it was sent, and we will refund your money. You just need to fill out the form on the GUARANTEE page.
Once we receive your balls, we will process the return and issue a credit on the card you purchased it with. There is one exception, a small one – please don’t play a round with the balls and then return them, that goes against the spirit of the game and hurts our feelings a little (YES, it has happened). Please return your balls in the condition you received them. Actually one more exception – please make sure it’s within 30 days of purchase.
How does shipping work?
Please see our shipping info page
How do I track my order?
You will receive an email with your order details which includes tracking info. Just click on the link or enter in the shippers website and you will see where your balls are and when they will arrive. Usually your balls will arrive within 2-5 days.
Can I order based on past history?
Yes, you can! just log into your account and you will see your past orders. From there, you can order and re-order to your hearts desire. You can also join our VIP ELITE Club and enjoy some awesome advantages.
Does it make sense for me to join your VIP ELITE Club?
Depends, based on national averages a golfer plays between 15-45 rounds per year. So if you fall into this category then the VIP ELITE Club is for you. At just $69.00 per year, after you buy 4 dozen balls you have your Membership paid for and will be saving nearly 50% everytime you shop on our site.
What are Ball Reward Points?
Please see our Ball Rewards Program page for details.
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